Please read the following points before submitting a return to Engineered by POW. These policies are subject to change without notice.
RETURN FORM (must accompany return/exchange)
All items must be returned in their original condition, with tags still on, and item must be unused.
Return Approval: Returns will not be processed without prior approval, so please email us using our contact page or returns@Engineered by POW before returning any merchandise to receive authorization for your return.
Return Authorization Number: When returning an item, mark the outside of your box with the return authorization number you receive from us. Your box must be marked with this number and returned within seven days. Any box returned to Engineered by POW without a return authorization number or after the the seven day time frame will be refused and sent back to you at your expense.
Before shipment, all items in your order are thoroughly inspected to make sure they are in perfect condition. Therefore, we do not accept returns on merchandise that has been damaged.
All returns will be processed within 10 business days of receipt.
General Returns: We will be happy to issue a store credit or refund (see limitations below) within 10 business days of your tracked delivery date if the item is returned in the original and re-sellable condition.*
Returns on Items Purchased with Coupons/Discount Codes: An order placed using a promotional discount code or in conjunction with a Engineered by POW promotion such as "free item with purchase" cannot be returned for a refund. We will be happy to issue you an exchange or store credit.
Returns - Shipping Charges: We will not refund shipping charges. A flat fee of $8.00 ($8.00 for domestic, $25.00 for Canadian/Mainland, $39.95 for international) will be charged for exchange shipping regardless of original shipping fees. If you received free domestic shipping on your original order, you will be charged $8.00 if the original total minus your return falls below $150. The resulting shipping charge will be deducted from your refund amount.
Return Shipping Tracking: We are not responsible for lost or damaged items during return shipping. We suggest you use an insured shipping method that can be tracked.
Exchanges - Shipping Charges: A flat shipping fee of $8.00 ($8.00 for domestic, $25.00 for Canadian/Mainland, $39.95 for international) will be charged for exchange shipping. This fee also applies to exchanges made on orders originally shipped with free shipping. The shipping charge will be charged the same account you used to place the original order.
Discount / Sale Items: ARE ALL FINAL SALE. NO EXCEPTIONS.